Privacy Policy

Solvii Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, contact us, or use our mobile app, Reacto.

1. Who We Are

Solvii Limited is a company registered in England and Wales.

Company number: 16795731

Email: hello@solvii.co.uk

Telephone: +44 (0)7717 218 727

We are the data controller for the personal data we process directly.

2. What Information We Collect

Depending on how you interact with us, we may collect and process the following types of information:

Identity Data – such as your name, job title, or company name.

Contact Data – such as your email address, phone number, or postal address.

Technical Data – such as IP address, browser type, operating system, device information, and similar information collected via cookies, analytics tools, app services, or third-party technology providers.

Usage Data – such as how you interact with our website, services, or app.

Marketing and Communications Data – such as your preferences for receiving marketing communications from us.

Purchase Data – where applicable, such as whether an in-app purchase has been made. Payment processing is handled by Apple, and we do not receive your full payment card details.

We only collect the minimum data needed to operate effectively and provide our services.

3. Reacto App Privacy

Reacto is a mobile reaction game developed by Solvii Limited.

Reacto does not require users to create a Solvii account. Most gameplay information, such as your player name, settings, scores, achievements, haptics preferences, voice settings, Adventure progress, stars, and local game statistics, is stored locally on your device.

Reacto may use third-party and platform services to support key app features, including:

• Apple Game Center for leaderboards and achievements.
• Apple StoreKit for in-app purchases, including Reacto Pro.
• Google AdMob for optional rewarded ads.

These services may process data such as device identifiers, advertising data, product interaction data, purchase status, crash data, performance data, and related technical information according to their own privacy practices.

Reacto Pro is a one-time in-app purchase that removes the requirement to watch rewarded ads for certain optional reward claims. Purchases and restorations are handled through Apple’s App Store systems.

Rewarded ads in Reacto are optional. Users may choose whether to watch an ad to claim certain in-game benefits, such as revives, continues, or practice retries.

4. How We Collect Data

We may collect data in the following ways:

• When you fill in forms on our website, such as a contact form or project enquiry.
• When you communicate with us by email, phone, or social media.
• Automatically through cookies and analytics tools when you visit our website.
• Through app platform services and third-party SDKs used in Reacto, such as Apple Game Center, Apple StoreKit, and Google AdMob.
• When you request support or contact us about Reacto or any other Solvii service.

5. How We Use Your Data

We use your data to:

• Respond to your enquiries and provide requested services.
• Operate, maintain, and improve our website, apps, systems, and client experience.
• Provide app functionality, including purchases, rewards, leaderboards, achievements, and support.
• Monitor app performance, diagnose issues, and improve reliability.
• Send marketing updates where you have given consent.
• Comply with legal and regulatory obligations.

We will never sell or rent your personal data to third parties.

6. Legal Bases for Processing

We process personal data under one or more of the following lawful bases:

Consent – for example, when you agree to receive marketing communications or where consent is required for certain cookies or tracking technologies.

Contract – where processing is necessary to perform a contract with you or take steps before entering into one.

Legitimate Interest – where processing is necessary to operate, improve, secure, and promote our services, provided your rights do not override those interests.

Legal Obligation – where processing is necessary to comply with UK law or regulatory requirements.

7. Sharing Your Information

We may share data with trusted third parties who help us deliver our website, app, and services, including:

• Web hosting and email providers.
• Analytics and performance tools.
• Apple services such as Game Center and StoreKit.
• Google AdMob for optional rewarded advertising in Reacto.
• Sub-contractors or freelance specialists where required for a project.
• Professional advisers, legal advisers, or authorities where required by law.

All third parties are expected to keep data secure and process it only for appropriate and lawful purposes.

8. International Transfers

Your data may be transferred outside the UK if, for example, our technology partners, analytics providers, advertising partners, or platform providers host or process data abroad.

Where this happens, we rely on appropriate safeguards, such as UK GDPR-approved standard contractual clauses or equivalent legal protections.

9. Data Retention

We keep personal data only for as long as necessary.

Typical retention periods include:

• Enquiry data – up to 24 months.
• Client project data – for the duration of the project plus up to 7 years for accounting, tax, and legal reasons.
• Marketing data – until you withdraw consent or unsubscribe.
• Support requests – for as long as needed to resolve the issue and maintain appropriate records.
• Reacto local gameplay data – stored on your device until you delete the app, reset progress, or change relevant settings.

Data processed by Apple, Google, or other third-party providers is retained according to their own policies.

10. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to processing or request restriction of certain uses.
• Withdraw consent for marketing at any time.
• Request a copy of your personal data in a portable format where applicable.

To exercise these rights, email info@solvii.co.uk.

11. Cookies, Analytics, and Advertising

Our website may use cookies to enhance your experience and collect analytics data.

Reacto may use advertising and platform technologies, including Google AdMob, to provide optional rewarded ads. These technologies may use device identifiers, advertising data, and usage data to deliver, measure, and improve ads, subject to your device settings, consent choices, and applicable law.

You can manage certain privacy and advertising choices through your device settings, Apple privacy settings, and any consent prompts shown in the app.

12. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure.

However, no website, app, or online service can be guaranteed to be completely secure.

13. Children’s Privacy

Reacto is designed as a general audience game and does not require users to create an account with Solvii.

We do not knowingly collect personal data from children through Reacto. Where third-party services such as Apple Game Center, StoreKit, or Google AdMob are used, their own privacy practices and platform rules may apply.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If we make significant changes, we may provide additional notice where appropriate.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact:

Data Protection Lead
Solvii Limited
Email: info@solvii.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.